Return Policy

Returns Policy

Last updated: 15/19/2023

Thank you for shopping at Science of Sound! We appreciate your business and want to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

1.1. Eligibility You may be eligible for a return if you meet the following criteria:

You have purchased the item directly from [Your Company Name].
The item is unused, in its original packaging, and in the same condition as when you received it.
You have proof of purchase (e.g., order confirmation, receipt, or invoice).

1.2. Timeframe To initiate a return, you must contact us within 31 days of receiving your item.

2. How to Initiate a Return

To initiate a return, please follow these steps:

2.1. Contact Us Contact our customer support team at scienceofsoundnz@gmail.com to request a return authorization.

2.2. Return Authorization After receiving your request, we will provide you with a return authorization (RA) number and instructions on how to return your item.

2.3. Package Your Item Pack your item securely in its original packaging, along with the RA number and a copy of your proof of purchase.

2.4. Ship Your Item Return the item to the address provided with the RA number. You are responsible for all return shipping costs unless the return is due to our error or a defective product.

3. Refunds

3.1. Inspection Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.1.

3.2. Refund Process If your return is approved, we will process your refund within [Number of Days] days. The refund will be issued using the same payment method you used for the original purchase.

4. Exchanges

If you wish to exchange your item for a different size, colour, or product, please contact our customer support team to arrange for an exchange.

5. Non-Returnable Items

The following items are not eligible for returns:

Gift cards and digital products.
Items that have been used, damaged, or altered in any way.
Personalized or custom-made items.

6. Contact Us

If you have any questions or concerns about our returns policy, please contact us at scienceofsoundnz@gmail.com